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    Frequently Asked Questions

    • What makes Malouf different than other brands?

      We use our 20 years of experience, and the most premium materials, to design our products. You can rest assured that as a Certified B Corporation®, we strive to make a deeper impact with every sale, and a portion of proceeds supports survivors of sexual violence and exploitation.

    • Do I need a mattress and/or pillow protector?

      Yes. We recommend using a mattress and pillow protector to protect your investment from spills, stains, and dust mites. If you purchase a Malouf mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

    • What does the warranty cover?

      Our manufacturer warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling.

    • Do you offer financing?

      Yes! To learn more about the benefits of our Affirm financing, visit our Financing Page.

    • How does your 30-night sleep trial work?

      All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Malouf™ within 48 hours and provide proof of damage. To return an online purchase, send us an email at info@maloufhome.com.

    • How does your 100-night sleep trial work?

      When initiating a return for a Malouf™ mattress or adjustable base, there are a few important guidelines to keep in mind. Firstly, request a return within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress or adjustable base. If after this period you are still not satisfied with your purchase, you may initiate a return. To receive a full refund, you must have the receipt and warranty documentation for the purchase AND, in the case of a mattress, you must use a mattress protector during the 100-day trial period. To return an online purchase, send us an email at info@maloufhome.com

    • What if the product I want is sold out?

      We are working through stock outages to get you the sleep products you love. Please be patient! Sign up for our waitlist to be notified when this item is back in stock.

    Ask a Sleep Expert

    Still have questions?

    To speak to a customer service agent, you can send us an email, and we will get back to you shortly.

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    Make the World Better, Together

    certified bcorp logo

    Since 2016, we’ve proudly supported the Malouf Foundation, and since 2019, we’ve been Utah’s largest Certified B Corporation™.

    Certified B Corporation™

    We’re part of the movement to use business as a force for good. This third-party validation by B Labs™ means that Malouf™ meets the highest standards of social and environmental impact.

    The Malouf Foundation™

    What started as a company-run foundation has blossomed into a nationally recognized 501(c)3 organization working to end sexual exploitation in the United States.